Rentals are personal. It is therefore forbidden to sublet or transfer the pitch to a third party.
All bookings must be accompanied by a deposit of 30% of the price of the stay, The balance of the price is payable 6 weeks before arrival. In case of a booking less than 6 weeks before the start of the stay, the entire stay must be paid on the day of booking. The payment may be made as follows: either by secure payment on our website or by calling 0033 5 46 88 17 17, or by bank or postal cheque. Failing full payment six weeks prior to arrival, AJC Hôtelier reserves the right to consider the booking as cancelled.
Arrival and departure on Saturday for the weekly stays. For the Appart’hotel formula, arrival on any day of the week is possible. Please contact us if you want to arrive on another day of the week than Saturday for a weekly stay. The mandatory minimum stay is 2 nights for Appart’hotel (3 nights in July and August) and seven nights for our price « weekly stay ». See our brochures and websites for details.
For all apartments, arrival from 4 pm with the paid invoice or booking confirmation. Any late arrival must be notified before 6 pm so that AJC Hôtelier can make arrangements. Departure before 11 am. The day of departure, you can leave the apartment until 11am. The apartment has to be empty by 11am. If we do not see you or hear from you before 11am the day of departure, without any notice, we will have to empty the apartment and store your personal belongings at reception so we can prepare the apartment for the new arrivals. This we be at your costs : 65 euro for the intervention.
Any delay in the time of arrival must be notified to keep the booking. AJC Hôtelier reserves the right to dispose of the apartment if it does not receive any news within 24 hours of the scheduled date of arrival. Payments made will not be refunded.
As stipulated in the brochure and on the website, each apartment is provided for a specific number of people. For reasons of safety and insurance, the maximum number of occupants cannot be exceeded. A baby is considered as a person. Any change in the number of people may cause an increase or decrease in the price and must be reported on arrival (tourist tax, extra person compared to the capacity, number of people for Appart’hotel…).
In the event of an incorrect declaration by the clients, the contract will be automatically terminated and the amounts paid will not be refunded.
For all our apartments, a deposit of 400€ is required on arrival and an additional deposit for the end cleaning; they are returned or destroyed on the day of departure after the inventory.
The contractual customer of the apartment (name indicated on the booking form) undertakes to use and ensure that the persons accompanying him use the equipment and facilities of sites in accordance with their intended purpose and usual practices. He undertakes in particular to leave his accommodation in good condition when he leaves it at the end of the stay. Any degradation of the premises, loss or destruction of furniture and moveable items in the apartments or public buildings of the site will automatically incur the liability of the persons responsible. The contractual customer of accommodation is considered personally responsible for all damage, loss, deterioration, disturbance or nuisance caused by the persons staying with him or who visit him. The contractual customer of the accommodation declares that he has read the internal rules of the Résidence, and undertakes to comply with them and ensure that they are complied with by the persons staying with him or who visit him. When a customer disturbs or causes a nuisance to other customers or undermines the integrity of common facilities, AJC Hôtelier reserves the right to immediately end his stay, without paying any compensation and without prejudice to any claims for compensation that AJC Hôtelier and third parties may make against him. The same applies if we discover an abusive occupation of accommodation (number of occupants higher than the authorised capacity of the rental).
The customer confirms that he has taken out civil liability insurance with his insurer covering damage caused to rented or entrusted property (the certificate must be provided). Responsibility of the Résidence: AJC Hôtelier shall in no case assume the obligation of custody of personal effects and items inside the Résidence. Beyond its statutory responsibility, AJC Hôtelier’s liability cannot be incurred in case of:
The Customer has a right of access, rectification and opposition to the transfer of this data to third parties that he may exercise by writing to AJC Hôtelier-9 Avenue Marcel Dassault-17300 ROCHEFORT. Cancellation conditions: All stays commenced are due in full. Therefore, a premature departure of customers during the rental period cannot give rise to any reimbursement, for whatever reason. Any booking cancellation request must be notified by registered letter with acknowledgement of receipt to the Résidence concerned by the booking. The postmark will constitute proof of the date on which the cancellation request is effective.
Outside of the case expressly referred to above (cancellation during the rental period), refunds following the cancellation of a booking for accommodation are made as follows:
If cancellation insurance has been validly taken out and exercised, the cancellation and refund are to be carried out in accordance with the insurer’s general conditions. If no cancellation insurance has been validly taken out or exercised, refunds will be made as follows:
Administration costs are not refundable. Cancellation insurance: Cancellation insurance costs will be charged at 3.2% of the amount of the stay. Cancellation insurance can only be taken out during the initial booking request. The customer undertakes to read the insurance terms and conditions proposed during his initial booking. The general terms of cancellation insurance can be consulted at any time on the AJC Hôtelier website. Modification: Modifications are possible only on the current season, up to 7 days before the scheduled date of arrival. No modification will be accepted after this deadline. All modifications must be made in writing: letter, fax, email, and a fee of 15 € will be charged.
The customer may request the modification of his stay (date, type of accommodation, or camping pitch) depending on availabilities and possibilities. In the event that the new stay is cheaper than the initial stay, a penalty of 30% will be retained on the price difference between the two bookings. If the new stay is more expensive than the initial stay, the difference between the two bookings must be paid. The customer’s attention is drawn to the fact that in case of modification of the stay, it it will not be possible to benefit from promotions subsequent to his initial reservation, as the date of the first booking prevails. Tourist tax or local equipment tax: This tax is payable on site when you take possession of your accommodation. To find out the amount of this tax, please directly contact the Résidence. Résidence internal rules: The customer must comply with the internal rules of the Résidence. The Résidence is not responsible for any damage or deterioration that may occur to clients’ personal belongings. Dogs of categories 1 and 2 are not allowed.
Dogs must be tattooed and vaccinated, and must be kept on a lead. If a customer disturbs the stay of other users or fails to comply with the internal rules, the manager or its representative may verbally or in writing, if it deems necessary, give formal notice to the customer to end the disturbance. In case of a serious or repeated breach of the internal rules and after formal notice by the manager to comply, it may terminate the contract. In case of a criminal offence, the manager may call the police.
Any subsequent change in the applicable VAT rate which occurs between the time the prices were determined and the invoicing of the stay, will result in a corresponding modification of the tax-inclusive price, which the customer accepts without reservation. Claims: Any claim concerning non-compliance of facilities with the descriptions provided in the brochure must be notified in writing to the Résidence before the end of the stay, and confirmed by registered letter with acknowledgement of receipt sent to the Résidence concerned within 30 days of the end of the stay. After this deadline, no claim will be taken into account.